Hospital Policies

Below you can find some of our general hospital policies here at Sam Bass Veterinary Wellness. Policies cover our appointment policy, payment policy and the patient arrival policy.

Appointment Policy

At CTCH, we prefer to make appointments for all of our clients. Appointments allow us to efficiently and effectively treat your pet and ensure that you receive the highest level of care and attention. We do offer drop off appointments at no additional fee and will accommodate walk-ins as the schedule permits. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.

Payment Policy

Payment in full for services rendered is required at the time of examination.

Treatment Plans will be provided for all patients. All surgical, diagnostic, and dental procedures require a 50% deposit at the time time of admission to the hospital.

For your convenience, we accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Care Credit
  • Cash
  • Personal Checks

For information about Care Credit services and how you can use Care Credit to help with your veterinary costs, please visit

Be sure to visit our payment options page for a full breakdown of what types of payments we do accept.

Learn More

Patient Arrival Policy

For your protection, and that of your pet, all cats must be in a carrier when arriving at the clinic and while in the waiting area. Even the calmest of cats can be startled by a passing truck or unexpected loud noise. So please, always have your cat in a secure carrier when traveling. If you have more than one cat you will be bringing in for an appointment, or just need help with getting your cat/cats from your car, we will be more than happy to assist you. We encourage you to be present during your cat’s examination, however, please allow our veterinary technicians to assist the doctor in handling your cat.

When you arrive for your appointment with CTCH, you will be asked to answer a few questions, or fill out forms for drop off appointments and surgery. If you wish to fill out these forms ahead of time, you can visit the Download Forms tab from our main page.